The Forgotten Family | Family History Rediscovered
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What to Expect


FAQ
Depending on the type of work commissioned, our fees are charged either as an hourly rate or as a set price. Prior to starting any work on your behalf, we will ensure that our fees are explained to you and a written agreement for us to proceed is in place.  

When a project is charged at an hourly rate, we will agree a budget with you prior to work commencing, and we will not exceed this without a review and agreement by you. Every genealogy project is unique and every problem encountered has a different solution. As such, it is not possible to predict the time it will take to prove relationships or discover details that you need. It is important to remember that you will be paying for our time and expertise and we will work our hardest to answer the research questions you have regarding your family history project.  
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Our research packages come at set prices and these will provide you with a family tree showing one, two, or four ancestral lines depending on the chosen package. In addition to the family tree, each package also includes an in depth biographical narrative for each of the main ancestors along the researched lines. What is meant by “main ancestors” is the direct line ancestor of each generation. If we are researching your paternal line, then it would be you, your father, your paternal grandfather, and so on. Our reports will also attempt to set this narrative within its historical context. For example, if we learn that your great grandfather was earning 4 shillings per day, we will explain how this compares to the average earnings at the time, etc. We will also include copies of all the sources consulted as well as a number of relevant birth, marriage, and death certificates dependent on the chosen package.
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Family History Rediscovered
It is worth keeping in mind that we cannot trace your family history farther back than the documents permit. In most cases, there is a good coverage of documents as far back as the early to mid-1800s, so we will generally be able to trace your ancestors back to at least this time. If it becomes apparent that this is not possible, for whatever reason, then we will let you know as soon as possible and we will attempt to trace one of your other lines instead, provided that you are happy for us to do so.